Studio Wilde privacy notice

Studio Wilde respects your privacy and is committed to protecting your personal data.

This privacy notice aims to provide information on how Studio Wilde collects and processes your personal data, including but not limited to, our website, when you supply to or from us and interact with our services.

Studio Wilde is registered with the Information Commissioners Office (ICO) as an organisation that processes personal data.

Our contact details

Address: 20A Pitkerro Road, Dundee, DD4 7DG

Telephone: 07438 109 593

Email: fiona@studio-wilde.co.uk

What information we collect, use, and why

We collect or use the following personal information when providing architectural services to our customers and prospective customers:

  • Names and contact details

  • Addresses

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Recorded images, such as photos or videos

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract
Where we need to perform the contract we are about to enter into or have entered into with you.

Legitimate Interest
When necessary, we will process your personal data where it is in our legitimate interests to do so, or those of a third party. We only do this where we are satisfied that your privacy rights are protected satisfactorily.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
When you actively consent to giving your personal data. You are able to remove your consent at any time. You can do this by contacting us at fiona@studio-wilde.co.uk. Your rights under GDPR will be respected.

Where we get personal information from

We use different methods to collect data from and about you via:

Direct Interactions – You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Engage us to provide services.

  • Request marketing to be sent to you.

  • Make an enquiry through our website, by email or by phone.

  • Give us feedback or contact us.

  • Allow us to film or photograph you, your property or land.

Third parties or publicly available sources - We will receive personal data about you from various third parties and public sources as set out below:

  • Technical information pertaining to your property or land assets as held by the local authority and other public sector organisations.

  • Technical data from analytics providers such as Google based outside the UK/EU.

How long we keep information

Studio Wilde will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Who we share information with

As part of our business management processes, we share your personal data with a small number of vetted entities.

Data processors

  • Microsoft 365 - This is our cloud storage system.

  • Free Agent - This is our financial software provider, as required under the Making Tax Digital (MTD) scheme by HMRC.

Other organisations we share your personal data with

  • Relevant regulatory authorities

  • Professional consultants

Also, where appropriate and with your consent, we also share your data publicly on our website, social media and other marketing and information media.

Sharing information outside the UK

Where necessary, our data processors may share your personal information outside of the UK. When doing so, they comply with the UK GDPR making sure appropriate safeguards are in place. Please feel free to contact us for more information about this.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
24th May 2024